Help Center

1. How do I purchase a PNG file?

1. Browse our collection and select your desired PNG design.
2. Add the item to your cart and proceed to checkout.
3. Complete the payment, and you will receive a download link via email and on your account page.

2. What if I didn’t receive my download link?

If you haven’t received the link within a few minutes, please:

• Check your spam or junk folder.
• Ensure the email address used for purchase is correct.
• Contact our support team at [your email] if the issue persists.

3. What should I do if my file is corrupted or won’t open?

If you encounter any problems with your file:

• Try downloading it again using a different browser.
• Ensure you have the right software to open PNG files (e.g., Photoshop, Canva, or a regular image viewer).
• Contact us if the issue continues, and we will provide a replacement if necessary.

4. Do you offer returns or refunds?

Since PNG files are digital products, all sales are final and we do not accept returns, refunds, or exchanges. However, if you experience issues such as a corrupted file or incorrect download, contact us for assistance.

5. Troubleshooting & Support

My file is not opening or looks distorted. What should I do?

• Ensure you are using compatible software such as Photoshop, Canva, or Illustrator.
• Try re-downloading the file from your purchase confirmation email.
• Contact our support team if the issue persists.